14th Year Anniversary
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Use Secure Cloud Today to Optimize Customer Experiences : Tuesday, April 13, 2010

7:45

Registration Opens / Continental Breakfast Served

8:30

Welcome and Opening Remarks
  • Mike Smoyer, President, Digital Government Institute
  • Greg Gianforte, Chief Executive Officer and Founder, RightNow Technologies



8:45

Keynote: Mission Critical Cloud Computing - Importance of Transparency
  • Laef Olson, Chief Information Officer, RightNow Technologies


9:15

Keynote: An Enterprise Approach to Technical Support and the Cloud
  • Henry Sienkiewicz Technical Program Director, Computing Services, Defense Information Systems Agency

10:10

Coffee Break / Networking

10:30

Meeting Customer Expectations In the Cloud: Practical Experience
  • Chris Dorobek, Co-Host, The Daily Debrief, Federal News Radio [Moderator]
  • Gilbert Guillen, Communications Team Lead, Office of Electronic Services, Social Security Administration
  • Daniel Mintz, Chief Operating Officer, Powertek Corporation and former CIO, Department of Transportation
  • Laef Olson, Chief Information Officer, RightNow Technologies
  • Thom Rubel, Vice President, IDC Government Insights
  • Joe Thele, Director, Air Force Personnel Operations Agency

11:45

Closing Remarks
  • Greg Gianforte, Chief Executive Officer and Founder, RightNow Technologies



12:00

Networking Lunch

1:00

Conference Sessions Conclude
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