11th Year Anniversary
Conferences:
Using Cloud Computing to Optimize the Customer Experience Conference
April 13, 2010
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Enterprise Architecture Conference & Expo
April 22, 2010
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Cyber Security Conference
June 3, 2010
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All Conferences
Training:
Build Your IT Security Continuous Monitoring Program
March 10 - March 11, 2010
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All Training
Webinars:
Cyber Security Trends and Implications for Government Enterprises
March 10, 2010
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Cloud Computing Standards and Enterprise Architecture…Friends or Foes?
January 21, 2010
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Peace of Mind for Cloud Computing: Information Assurance for 21st Century Government
January 28, 2010
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All Webinars
Government Customer Service Conference & Expo
Below are the session presentations from DGI's December 10, 2008 Government Customer Service Conference. If you have any questions, please contact us at info@digitalgovernment.com.
The EPA Call Center's Path to Overall Excellence (Daryl Covey, NOAA)
The EPA Call Center's Path to Overall Excellence: (Dee Clark, EPA; Debra Velasquez, Apptis)
IP Contact Center Case Study: Lessons Learned (Beth Huebner, Cisco)
The Case for Virtual Agents (Dora Best and Shana Webster-Trotman, USPTO)
Eight Steps to Improve Constituent Service on a Tight Budget (Kevin Paschuck, RightNow Technologies)
Electronic scorecard: Baseline your Experience Delivery
Web 2.0 and Improving Customer Service (Karen Trebon, GSA)
K. Trebon Follow-up Questions
How to Measure the Quality of Customer Service eMail (Leslie O’Flahavan, E-Write)
Citizen Service Award Case Studies: National Cancer Institute (Mary Anne Bright, NIH)
Current and Future Issues Impacting Government Customer Service (Daryl Covey, NOAA)
Current and Future Issues Impacting Government Customer Service (Adelaide O'Brien, Government Insights))
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© 2008 The Digital Government Institute, LLC