14th Year Anniversary
Conferences:
E-Discovery, Records & Information Management Conference & Expo
March 15, 2012
Register Online Now
Government Solutions Forum
March 21, 2012
Register Online Now
Enterprise Architecture Conference & Expo
May 10, 2012
Cyber Security Conference & Expo
May 31, 2012
All Conferences
Training:
Government IPv6: A Roadmap to Meeting the OMB Directive and Successfully Implementing IPv6 in Your Agency
February 15 - February 16, 2012
Register Online Now
Success Strategies for Meeting the 2012 FISMA Requirements Training Seminar
February 22 - February 23, 2012
Register Online Now
All Training
Webinars:
Records Management Reform: An Innovative look at Records Best Practices
February 9, 2012
Register Online Now
Big Data Case Study: Obtaining Smart, Meaningful and Actionable Intelligence via Massive Data Files
January 31, 2012
Register Online Now
Improving Citizen Services by Integrating Best Practices with Innovative Technologies
February 1, 2012
Register Online Now
Cloud that Works for the U.S. Government: In Depth
December 6, 2011
Register Online Now
All Webinars
Government Customer Service Conference & Expo
Below are the session presentations from DGI's December 10, 2008 Government Customer Service Conference. If you have any questions, please contact us at info@digitalgovernment.com.
The EPA Call Center's Path to Overall Excellence (Daryl Covey, NOAA)
The EPA Call Center's Path to Overall Excellence: (Dee Clark, EPA; Debra Velasquez, Apptis)
IP Contact Center Case Study: Lessons Learned (Beth Huebner, Cisco)
The Case for Virtual Agents (Dora Best and Shana Webster-Trotman, USPTO)
Eight Steps to Improve Constituent Service on a Tight Budget (Kevin Paschuck, RightNow Technologies)
Electronic scorecard: Baseline your Experience Delivery
Web 2.0 and Improving Customer Service (Karen Trebon, GSA)
K. Trebon Follow-up Questions
How to Measure the Quality of Customer Service eMail (Leslie O’Flahavan, E-Write)
Citizen Service Award Case Studies: National Cancer Institute (Mary Anne Bright, NIH)
Current and Future Issues Impacting Government Customer Service (Daryl Covey, NOAA)
Current and Future Issues Impacting Government Customer Service (Adelaide O'Brien, Government Insights))
Sponsors
Media Partners
Home
|
Events
|
Knowledge Centers
|
About Us
|
Privacy Policy
© 2008 The Digital Government Institute, LLC