Helping Agencies Improve Customer Service

Customer service within the federal government is a respected and recognized profession that plays an increasingly important role in citizen communication and outreach. Sophisticated technologies are available to further enhance job performance, but funding for investment and training is tight. Self-service tools are allowing customer service representatives to respond to the most complicated citizen concerns.

DGI's 7th Annual Government Customer Service Conference will explore new technologies and how agencies are effectively planning for their introduction and approval, how potential customers are learning about government services available to them, and how agencies are improving customer service through email, call center, and FAQ databases. This conference is free for government professionals to attend.

What Attendees Have Said...

...About Last Year's Government Customer Service Conference, or other DGI Events:

"Speakers were interesting and dynamic presenting different technologies that can be used throughout all federal agencies"
"Practical information that I can take back and apply at work"
"Practical ideas that have been tested in the real world"
"Subject matter was directly related to what many Federal agencies are using or working to put in place"
"Great information from all speakers"
"It's always good to know how other agencies assist the customer"
"Speaker was knowledgeable and able to relay complex material very well"
"The speaker's enthusiasm was inspiring"
"Excellent speakers and relevant topics. This was better than fee-based conference."

Attendees will Receive

All attendees will receive:

A copy of all conference presentations
An electronic copy of the scorecard titled "Baseline Your Experience Delivery", which quickly assesses how easy it is for your customers to communicate with you.
A copy of the book Eight to Great, Eight Steps to Delivering an Exceptional Customer Experience by Greg Gianforte, CEO and founder, RightNow

Education Advisory Committee

DGI thanks the Conference Education Advisory Committee for its input on developing the Conference Program:

Tangita Adams Daramola, Senior Advisory, Office of the Medicare Ombudsman, HHS-CMS
Daryl Covey, NOAA and Government Contact Center Community of Practice
David Ensor, U.S. Government Practice Lead, Contact Centers, EDS, an HP Company
Pete Gastelle, Cisco
Mary Lamary, OPM
Adelaide O'Brien, Research Manager, Government Insights
Gina Pearson, Director, National Energy Information Center, Dept. of Energy
Lisa Sherwin-Wulf, RightNowTechnologies
Shannon Stegarp, Policy Analyst, Electronic Products and Services Support, IRS
Karen Trebon, Program Analyst, USA Services E-Gov, GSA
Stuart Willoughby, Director, USA Services Federal Solutions Division, GSA