While faced with declining budgets, limited resources, and a retiring workforce, how do government agencies cost-effectively continue to become more transparent and increase access to critical information by customers – whether employees, other agencies or constituents? Listen to this webcast to learn how government agencies are successfully addressing these challenges by providing fast, accurate and timely information through a robust multi-channel (web, social and contact center) customer experience suite delivered via a secure government cloud.
Daily, agencies are faced with massive customer service and information delivery challenges while being required to fulfill ever expanding government mandates. Recently introduced initiatives such as the Open Government Directive keep pushing agencies to become more constituent-friendly in an effort to meet the service expectations constantly being raised by interactions with companies in the private sector.
Learn how to help your agency:
- Fulfill government mandates for quality of constituent experience
Manage massive, complex and continually changing agency information - Respond quickly to external events and internal issues
Maximize self service rates - Integrate communication channels
- Proactively listen and respond to constituent's requests and requirements
- Reduce agency costs and improve service levels
Additionally, you will learn how agencies can take advantage of cost effective programs designed to help move constituent service initiatives to a secure cloud today, while meeting stringent federal government certification and accreditation requirements.
Speakers
- Johnna Strahle, Manager, Correspondence, Navy Federal Credit Union
- Gilbert Guillen, Communications Team Lead, Office of Electronic Services, Social Security Administration
- Kevin Paschuck, VP Public Sector, RightNow Technologies
