Governments today are under intense pressure to do more with even less. Agencies are faced with tight budgets and staffing, while constituents are expecting improved service levels and easy access to information. As a result, government agencies are examining strategies to increase efficiency and reduce costs, from back-office functions to constituent-facing tasks, by outsourcing functions such as application management, IT infrastructure and business processes.
In this webcast, Ben Madgett, Senior Analyst, Datamonitor and Daniel Schaub, Sr. Web Manager & Acting Director for Digital Communications with the U.S. Department of State, will explore some of the proven strategies agencies are using to see measurable, cost-effective results from implementing a secure, cloud based CRM solution. You will also hear how the U.S Department of State has used on demand CRM to open up a direct, interactive line of communication with citizens to increase transparency of information, while encouraging a collaborative two way dialogue between the public, Secretary of State, Hillary Clinton and U.S. Foreign ambassadors.
Attendees will learn how government agencies can:
- Improve customer satisfaction levels and employee productivity while lowering operational costs
- Provide easy, immediate access to information
- Reduce inbound phone calls and emails
- Deliver measurable open government success
Presenters:
- Ben Madgett, Senior Analyst, Public Sector & Vertical Markets Technology, Datamonitor Inc.
- Daniel Schaub, Sr. Web Manager & Acting Director for Digital Communications, U.S. Department of State
