Use Secure Cloud Today to Optimize Customer Experiences

Few topics in the IT arena have received the attention Cloud Computing has attracted during the past year.  In the wake of the initial hype, many government agencies now are moving ahead to apply hosted environments to streamline government operations.  From internal, private clouds to public-facing programs designed to foster citizen engagement, this Conference focused on practical, measurable steps to take and customer experience technologies to use to securely deliver reliable, trusted, and consistent customer service to all customers across the web, social networks and contact centers — regardless of the constituents an organization supports.  

This intensive one-day program explored ideas with government and industry experts who are leveraging the benefits of cloud-based applications to improve government customer service.  Attendees learned how to select the types of services that are most appropriate for migration to the cloud, and how to implement secure government cloud applications with minimal or no disruption to ongoing operations.  Expert faculty provided their honest assessments of what has worked well, what continues to be challenging, and how they are moving ahead with a range of government programs that have moved to cloud computing environments.    This program was designed specifically to help federal IT, contact center and program management professionals learn about the fundamental considerations before they make the move to the cloud—including the "big benefits" of this new customer service approach, including faster implementation, lower cost of ownership, service reliability, frequent access to ongoing innovation, and easily available metrics to support customer service initiatives.   

This free event reviewed the tangible benefits and potential risks of computing in the cloud, and how this new approach can cost-effectively transform your government customer service organization and deliver tangible results.