18th Year Anniversary

Technical Community: Government Customer Experience

Find resources related to web services, and customer contact centers for the public sector.
Conferences 930gov 2016 August 24, 2016 Register Online Now
* Government Customer Service & Experience Conference @930gov August 24, 2016 Register Online Now
News What’s next in shared services? – U.K. trends the U.S. should follow July 22, 2016 (published fedscoop.com)
Despite Improvements, Government Still Bottom of the Barrel in Customer Experience July 18, 2016 (published nextgov.com)
Techies: In 5 years, chatbots could become a govt customer service norm July 12, 2016 (published fedscoop.com)
What’s Key to Driving Better Citizen Experience? July 12, 2016 (published nextgov.com)
3 Ways to Fight the Forces Opposing Better Federal Customer Experience June 2, 2016 (published nextgov.com)
You May Be Doing Customer Service All Wrong April 15, 2016 (published govexec.com)
Making social media monitoring matter March 31, 2016 (published fcw.com)
OMB Creates Inter-Agency Customer Service Council March 31, 2016 (published govexec.com)
Are federal web sites too subtle? March 17, 2016 (published fcw.com)
Seven Steps to Becoming a CX Leader in Government February 29, 2016 (published govexec.com)
  • White Paper: Retail to Regulator - A New Framework to Improve Customer Service for Citizens | Click Here
  • Digital Government Strategy | Click Here
  • Digital Services Innovation Center | Click Here
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