Feds aim to serve citizens better by revamping Dot-Gov January 3, 2012 (Published nextgov.com)
Federal website survey paints a messy picture December 19, 2012 (Published fcw.com)
Court websites use online chat to connect with public January 3, 2012 (Published fiercegovernment.com)
Feds@Work: GSA Manager Moves Agencies Toward Mobile Services December 19, 2011 (Published gov.aol.com)
Executive Insight with Jacob Parcell: Mobile Government: The Next Generation of Customer Service---Today! December 1, 2011 Jacob Parcell, Manager, Mobile Programs, GSA, works with federal agencies to clear a citizen-centric path for mobile access to government. He spoke at DGI’s December 8th Government Customer Service Conference on what federal agencies need to do to get ready for a new level of communication. Read DGI’s interview with him.
Executive Insight with Bev Godwin, Director of GSA’s Federal Citizen Information Center November 30, 2011 Bev Godwin, Director of the Federal Citizen Information Center at the General Services Administration, was a panelist at DGI’s Dec. 8 Government Customer Service Conference opening session, titled "Three Decades of Customer Service: National Performance" which will explore customer service, Executive Order 13571 and what the future holds. Read DGI’s Executive Insight with Bev.
Are recent problems with website signs of deeper problems with OPM? November 9, 2011 (Published washingtonpost.com)
Web Improvement Plans Must Start With Commitment to Customer Service October 26, 2011 (Published fedscoop.com)
10 tips for social media success October 25, 2011 (Published fcw.com)
A Brutal Self-Assessment of HHS' Web Presence October 7, 2011 (Published nextgov.com)
Survey shows people prefer using PCs, Web portals to contact agencies September 12, 2011 (Published fcw.com)
Nearly a quarter of dot-gov domains don't work, analysis finds September 9, 2011 (Published nextgov.com)
Customer service in government: not like selling burgers August 22, 2011 (Published fcw.com)
Kundra names task force to consolidate federal websites July 12, 2011 (Published nextgov.com)
British government's massive website reduction took years June 30, 2011 (Published nextgov.com)
As mobility takes hold, agency websites could go extinct June 28, 2011 (Published fiercegovernmentit.com)
Executive Insight
- Executive Insight with Jacob Parcell: Mobile Government: The Next Generation of Customer Service---Today! | Click Here
- Executive Insight with Bev Godwin, Director of GSA’s Federal Citizen Information Center | Click Here
- Customer Service Plan Template | Click Here
- Customer Service Tools from GSA | Click Here
- Streamlining Service Delivery and Improving Customer Service Webcast Slides | Click Here
- Executive Order--Streamlining Service Delivery and Improving Customer Service | Click Here
- GSA Office of Citizen Services | Click Here
- HowTo.gov: Helping Agencies Deliver a Great Customer Experience | Click Here
- Government Contact Center Council (G3C) | Click Here
- Web Content Groups | Click Here
- Web Content Managers Forum | Click Here
- Guidance for managing a government website | Click Here
- Social Media Groups | Click Here
- Social Media Sub-Council | Click Here
- Guidance for using social media in government | Click Here
- Making Mobile Gov Project | Click Here
- Government Mobile Apps | Click Here
- Mobile Gov Community of Practice | Click Here
- Government Contact Services Community of Practice | Click Here
- GAO Report: Managing For Results | Click Here
- 2010 Government Customer Service Conference: Online | Click Here
- Federal Customer Experience Report | Click Here
- RightNow Government Content Library | Click Here
- Candi on Content: Blog for government web communicators and others passionate about improving how government serves citizens | Click Here
- Customer Service Group for Customer Service Newsletters and Books | Click Here
