This webinar is available to view On-Demand until May 20, 2009
Register Online Now News Web Managers Drowning in Data June 29 (Published NextGov)W3C investigates possible e-Gov standards April 1 (Published GCN)
American Recovery and Reinvestment Act Expected to Stimulate More Than $100 Billion in Technology Spend in Energy, Healthcare, and Government, According to New IDC Study March 17 (Published IDC)
USA.gov adds new Web 2.0 tools January 28 (Published Government Computer News)
Federal Web sites see another modest rise in user satisfaction October 28 (Published Government Executive / NextGov)
Top 5 e-gov sites revealed September 1 (Published Federal Computer Week)
USA.gov ranked as best federal site August 27 (Published Federal Computer Week)
E-gov on the upswing August 4 (Published Government Computer News)
Satisfaction with federal Web sites rises slightly July 29 (Published Government Executive / NetGov)
GSA awards $2.5 billion contract for contact center services March 17 (published Federal Computer Week)
Citizen CRM: Treating Taxpayers Like Customers, Part 1 March 6 (Published CRM Buyer)
Citizen CRM: Treating Taxpayers Like Customers, Part 2 March 18 (Published CRM BUyer)
RightNow powers Obama’s Answer Center February 14 (Published Government Computer News)
Digital Government Institute Produces Successful Government Customer Service Conference December 7 Expectations Exceeded for Attendees, Speakers and Sponsors
Executive Insight
- Events - It's Not a Numbers Game | Click Here
- DGI's President, Mike Smoyer | Click Here
- Citizen Service Levels Interagency Committee (CSLIC) Report | Click Here
- Government Insights Executive Summary: GSA Selects Contact Center Providers | Click Here
- Cgov Government Customer Support Community of Practice Website | Click Here
- USA Services | Click Here
- Federal Communicators Network | Click Here
- Web Content Managers Forum | Click Here
- Summary of Government Customer Support Recognition | Click Here
- Writing Matters: Government Customer Service Conference Blog | Click Here
- RightNow Government Content Library | Click Here
- EDS Contact Center and Customer Services' Solution Overview | Click Here
- Customer Service Group for Customer Service Newsletters and Books | Click Here
- KMWorld | Click Here
