Explore how agencies are improving customer service through email, call center and FAQ databases.
Register Online Now Webinars 8 Steps to Improve Customer Service on a Tight Budget November 19, 2008This webinar is available to view On-Demand until May 20.
Register Online Now News Federal Web sites see another modest rise in user satisfaction October 28 (Published Government Executive / NextGov)Top 5 e-gov sites revealed September 1 (Published Federal Computer Week)
USA.gov ranked as best federal site August 27 (Published Federal Computer Week)
E-gov on the upswing August 4 (Published Government Computer News)
Satisfaction with federal Web sites rises slightly July 29 (Published Government Executive / NetGov)
GSA awards $2.5 billion contract for contact center services March 17 (published Federal Computer Week)
Citizen CRM: Treating Taxpayers Like Customers, Part 1 March 6 (Published CRM Buyer)
Citizen CRM: Treating Taxpayers Like Customers, Part 2 March 18 (Published CRM BUyer)
RightNow powers Obama’s Answer Center February 14 (Published Government Computer News)
Digital Government Institute Produces Successful Government Customer Service Conference December 7 Expectations Exceeded for Attendees, Speakers and Sponsors
Resources
- Summary of Government Customer Support Recognition | Click Here
- Citizen Service Levels Interagency Committee (CSLIC) Report | Click Here
- Government Insights Executive Summary: GSA Selects Contact Center Providers | Click Here
- Cgov Government Customer Support Community of Practice Website | Click Here
- USA Services | Click Here
- Federal Communicators Network | Click Here
- Customer Service Group for Customer Service Newsletters and Books | Click Here
- KMWorld | Click Here
