Conferences Using Cloud Computing to Optimize the Customer Experience Conference April 13, 2010 Register Online Now Webinars Proven Strategies for Transparent, Collaborative Government Customer Service August 4, 2009 This webinar is Available to View On-Demand until Feb. 4, 2010 Register Online Now Planning for an Always On Contact Center February 5, 2009 This webinar is Available to View On-Demand until Feb. 5, 2010. Register Online Now News A Call Center That Doesn't Take Calls? January 25, 2010 (Published NextGov)
GSA offers Web-based public dialogue tool January 19, 2010 (Published FCW)
Martha Dorris propels GSA into a new-media age October 12, 2009 (Published GCN)
Army finds answers in knowledge management August 31, 2009 (Published GCN)
Longtime IT analyst and investigator to lead GSA citizen services unit August 18, 2009 (Published NextGov)
Readers suggest a few great government Web sites of their own August 13, 2009 (Published GCN)
Government Web sites worthy of respect July 27, 2009 (Published GCN)
Great .Gov Web Sites July 27, 2009 (Published GCN)
Web Managers Drowning in Data June 29, 2009 (Published NextGov)
W3C investigates possible e-Gov standards April 1, 2009 (Published GCN)
American Recovery and Reinvestment Act Expected to Stimulate More Than $100 Billion in Technology Spend in Energy, Healthcare, and Government, According to New IDC Study March 17, 2009 (Published IDC)
USA.gov adds new Web 2.0 tools January 28, 2009 (Published Government Computer News)
Federal Web sites see another modest rise in user satisfaction October 28, 2008 (Published Government Executive / NextGov)
Top 5 e-gov sites revealed September 1, 2008 (Published Federal Computer Week)
USA.gov ranked as best federal site August 27, 2008 (Published Federal Computer Week)
E-gov on the upswing August 4, 2008 (Published Government Computer News)
Satisfaction with federal Web sites rises slightly July 29, 2008 (Published Government Executive / NetGov)
GSA awards $2.5 billion contract for contact center services March 17, 2008 (published Federal Computer Week)
Citizen CRM: Treating Taxpayers Like Customers, Part 1 March 6, 2008 (Published CRM Buyer)
Citizen CRM: Treating Taxpayers Like Customers, Part 2 March 18, 2008 (Published CRM BUyer)
RightNow powers Obamas Answer Center February 14, 2008 (Published Government Computer News)
Digital Government Institute Produces Successful Government Customer Service Conference December 7, 2007 Expectations Exceeded for Attendees, Speakers and Sponsors
Executive Insight

• Events - It's Not a Numbers Game | Click Here
• DGI's President, Mike Smoyer | Click Here

Resources

• GSA Office of Citizen Services and Communications Intergovernmental Solutions Newsletter "Engaging Citizens in Government" | Click Here
• "The Internet and Civic Engagement" Report by Pew Internet & American Life Project | Click Here
• Removing Barriers to Citizen Engagement: A White Paper for the Obama Administration by The Government Contact Center Council | Click Here
• Putting Citizens First: Transforming Online Government A White Paper Written for the 2008 – 2009 Presidential Transition Team by the Federal Web Managers Council | Click Here
• Citizen Service Levels Interagency Committee (CSLIC) Report | Click Here
• Government Insights Executive Summary: GSA Selects Contact Center Providers | Click Here
• Cgov Government Customer Support Community of Practice Website | Click Here
• USA Services | Click Here
• Federal Communicators Network | Click Here
• Web Content Managers Forum | Click Here
• Summary of Government Customer Support Recognition | Click Here
• Writing Matters: Government Customer Service Conference Blog | Click Here
• RightNow Government Content Library | Click Here
• EDS Contact Center and Customer Services' Solution Overview | Click Here
• Customer Service Group for Customer Service Newsletters and Books | Click Here
• KMWorld | Click Here