3 Ways Government Can Use Citizens to Deliver Services March 18, 2013 (Published govexec.com)
Responsive design: Planning for future-friendly websites February 11, 2013 (Published fcw.com)
Revamped government websites boost citizen satisfaction February 6, 2013 (Published fcw.com)
A Super Bowl lesson in customer relations February 4, 2013 (Published washingtontechnology.com)
How to foster better performance January 25, 2013 (Published fcw.com)
Agencies learning to measure social media impact January 23, 2013 (Published fcw.com)
In Service Cultures, "What You Manage Is What You Get" January 11, 2013 (Published linkedin.com)
How to fix bad agency websites January 4, 2013 (Published fcw.com)
Best Of 2012: Serving Citizens January 1, 2013 (Published gov.aol.com)
How and Why to Launch a Business Presence on Twitter January 1, 2013 (Published www.cio.com)
The Three “Audiences” Crucial to Your Exponential Business Success December 13, 2012 (Published linkedin.com)
NASA website set for overhaul December 7, 2012 (Published fcw.com)
Digital Government: The Transformative Power Of Visual Communications and Little Bets October 25, 2012 (Published gov.aol.com)
Trending Now: The Public Sector Focuses on Customer Service October 17, 2012 (Published DorobekINSIDER on GovLoop)
House to press agencies on customer service September 10, 2012 (Published fcw.com)
White House marks digital gov strategy’s first milestones August 24, 2012 (Published GCN)
Senator questions OMB's efforts to shutter federal websites July 3, 2012 (Published fcw.com)
Federal agency CIOs squeeze savings from IT spending May 4, 2012 (Published fcw.com)
8 Core Beliefs of Extraordinary Bosses April 23, 2012 (Published inc.com)
Outdoor agencies blend their databases for better service March 16, 2012 (Publihed fcw.com)
Time to Lasso That .Gov Elephant! January 12, 2012 (Published fedscoop.com)
Feds aim to serve citizens better by revamping Dot-Gov January 3, 2012 (Published nextgov.com)
Court websites use online chat to connect with public January 3, 2012 (Published fiercegovernment.com)
Resources
- White Paper: Eight Steps to Great Customer Experiences for Government Agencies | Click Here
- Social Media in Government: Best Practices from Successful Agencies | Click Here
- Digital Government Strategy | Click Here
- Digital Services Innovation Center | Click Here
- To require the establishment of customer service standards for Federal | Click Here
- Customer Service Plan Template | Click Here
- Customer Service Tools from GSA | Click Here
- Streamlining Service Delivery and Improving Customer Service Webcast Slides | Click Here
- Executive Order--Streamlining Service Delivery and Improving Customer Service | Click Here
- GSA Office of Citizen Services | Click Here
- HowTo.gov: Helping Agencies Deliver a Great Customer Experience | Click Here
- Government Contact Center Council (G3C) | Click Here
- Web Content Groups | Click Here
- Web Content Managers Forum | Click Here
- Guidance for managing a government website | Click Here
- Social Media Groups | Click Here
- Social Media Sub-Council | Click Here
- Guidance for using social media in government | Click Here
- Making Mobile Gov Project | Click Here
- Government Mobile Apps | Click Here
- Mobile Gov Community of Practice | Click Here
- Government Contact Services Community of Practice | Click Here
- GAO Report: Managing For Results | Click Here
- 2010 Government Customer Service Conference: Online | Click Here
- Federal Customer Experience Report | Click Here
- Candi on Content: Blog for government web communicators and others passionate about improving how government serves citizens | Click Here
- Customer Service Group for Customer Service Newsletters and Books | Click Here
