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Government Customer Service
Conference & Expo
December 10, 2008

Customer service within the federal government is a respected and recognized profession that plays an increasingly important role in citizen communication and outreach. Sophisticated technologies are available to further enhance job performance, but funding for investment and training is tight. Self-service tools are allowing customer service representatives to respond to the most complicated citizen concerns.

This Customer Service event will explore the new technologies and how agencies are effectively planning for their introduction and approval, how potential customers are learning about government services available to them, and how service activities are being combined through integrating email, call center and FAQ databases.


Media Sponsors:

Government Executive NextGov


  Date:
December 10, 2008

Location:

Polaris Room
Ronald Reagan Building
1300 Pennsylvania Ave. NW, Washington, DC

Click Here for directions or parking information.


Call for Papers
Abstract Submission Deadline: Sept. 10
Email Abstracts to: info@digitalgovernment.com

For more information on sponsoring or attending, Email Us.


Registration Fee:
Government: FREE




Sponsored By:

Right Now Technologies

 
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