• View the Nov. 29 1-Hour Webinar: "Transforming Citizen Customer Service"
• View the Video Clip: "Ask the Government TV PSA"

• GSA awards $2.5 billion contract for contact center services (Published 3/17/08, Federal Computer Week)
• Citizen CRM: Treating Taxpayers Like Customers, Part 2 Like their peers in the private sector, government agencies are under pressure to deliver services around the clock and in digital form. "Customers increasingly prefer to serve themselves whenever and by whatever means they wish," Gina Pearson, director of the National Energy Information Center, U.S. Department of Energy's Energy Information Administration, told CRM Buyer. "As technology developments enable us to better meet the expectations of our customers, those developments can also lead to higher customer expectations." Read More (Published 3/13/08, CRM Buyer)
• Citizen CRM: Treating Taxpayers Like Customers, Part 1 (Published 3/6/08, CRM Buyer)
• RightNow powers Obama’s Answer Center (Published 2/14/08, Government Computer News)

• Visit the DGI 2007 Government Customer Service Event Site
• Access the DGI 2007 Government Customer Service Conference Session Presentations
• Visit the Cgov Government Customer Support Community of Practice Website
• Visit the USA Services Website
• Visit the Federal Communicators Network Website
• Visit the Customer Service Group for Customer Service Newsletters and Books
• Visit the Following Vendor Sites: Cisco, Nuance and Right Now Technologies.
• Visit the 2008 Government Customer Support Conference and Expo Site
  

• Read the DGI 2007 Government Customer Service Conference Press Release

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